Request for Proposals - Public Call Centre (Pcc) - 51St General Election Tender, Canada - 109831124

Procurement Summary

Country : Canada

Summary : Request for Proposals - Public Call Centre (Pcc) - 51St General Election

Deadline : 13 Dec 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 109831124

Document Ref. No. : 0000281677

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Elections Newfoundland and Labrador is seeking to outsource its public call centre operations to a call centre vendor with experience, expertise, and capacity to handle inbound call management for the next general election, statutorily set for October 14, 2025. While legislation statutorily sets elections for the above dates, a general election may be called at anytime and therefore the vendor must be available to begin providing services to Elections Newfoundland and Labrador with limited notice.The leadership team of Elections Newfoundland and Labrador is based at its head office in St. John-s. During a general election the organization scales up to over 50 offices operating throughout the province-s 40 electoral districts. Elections Newfoundland and Labrador employs over 4, 500 dedicated election officials to deliver election services to approximately 380, 000 electors during a general election. This scale up generally happens over a period of 6-8 weeks depending on the election cycle.Through previous election events, Elections Newfoundland and Labrador utilized an internal call centre for inbound and outbound calls. This call centre was staffed by approximately 7 individuals, however it operated on limited hours. There is not a quantified number of calls taken by those staff during previous election events for reference. Engaging an external Vendor to provide Public Call Centre services for the 51st General Election allows Elections Newfoundland and Labrador to better serve...
Solicitation Type : RFP - Request for Proposal (Formal)
Reference Number : 0000281677
Location : Canada, Newfoundland and Labrador
Description : Elections Newfoundland and Labrador is seeking to outsource its public call centre operations to a call centre vendor with experience, expertise, and capacity to handle inbound call management for the next general election, statutorily set for October 14, 2025. While legislation statutorily sets elections for the above dates, a general election may be called at anytime and therefore the vendor must be available to begin providing services to Elections Newfoundland and Labrador with limited notice.The leadership team of Elections Newfoundland and Labrador is based at its head office in St. John’s. During a general election the organization scales up to over 50 offices operating throughout the province’s 40 electoral districts. Elections Newfoundland and Labrador employs over 4, 500 dedicated election officials to deliver election services to approximately 380, 000 electors during a general election. This scale up generally happens over a period of 6-8 weeks depending on the election cycle.Through previous election events, Elections Newfoundland and Labrador utilized an internal call centre for inbound and outbound calls. This call centre was staffed by approximately 7 individuals, however it operated on limited hours. There is not a quantified number of calls taken by those staff during previous election events for referenc...

Documents

 Tender Notice