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DEPT OF DEFENSE has floated a tender for Rfi: Defense Commissary Agency (Deca) Area Technical Representative for Grocery Point of Sales. The project location is USA and the tender is closing on 30 May 2024. The tender notice number is 832469255, while the TOT Ref Number is 101073348. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Rfi: Defense Commissary Agency (Deca) Area Technical Representative for Grocery Point of Sales
Deadline : 30 May 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 101073348
Document Ref. No. : 832469255
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
The Defense Commissary Agency (DeCA) operates approximately 240 military commissaries worldwide in four global regions. Of that total, nearly 180 stores are in Continental United States (CONUS) locations, including Alaska and Hawaii. Approximately 60 stores are located outside the Continental United States (OCONUS) locations. The total number of commissaries operated globally is subject to change based on the needs of the military services. Commissaries support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members. Commissaries operate similarly to commercial grocery stores and employ industry-standard Point of Sale (POS) systems, specifically those provided by International Business Machine (IBM) and National Cash Register (NCR).
Regional Technical Representatives support DeCA operations impacted by POS system outages. There are five (5) DeCA Regional Technical Representatives, one for each respective DeCA Area: CONUS East, CONUS West, CONUS Central, Asia-Pacific, and Europe. These representatives work as store escalation agents based on location, collaborating with the POS help desk. If a store has many pending help desk tickets, the DeCA Program Management Office (PMO) may direct site a visit to identify and address the root cause of the problem (training, hardware, software, etc.). The Representative may recommend an appropriate resolution strategy, such as providing additional training, coordinating with field engineers, or working with Tier 3 to fix the software issue. DeCA Regional Technical Representatives support Store Directors, Zone Managers, DeCA Headquarters, and Store Personnel.
Active Contract Opportunity Notice ID 832469255 Related Notice Department/Ind. Agency DEPT OF DEFENSE Sub-tier DEFENSE INFORMATION SYSTEMS AGENCY (DISA) Office IT CONTRACTING DIVISION - PL83
General Information
Contract Opportunity Type: Sources Sought (Original)
All Dates/Times are: (UTC-05:00) CENTRAL STANDARD TIME, CHICAGO, USA
Original Published Date: May 09, 2024 11:47 am CDT
Original Response Date: May 30, 2024 02:00 pm CDT
Inactive Policy: 15 days after response date
Original Inactive Date: Jun 14, 2024
Initiative: None
Classification
Original Set Aside:
Product Service Code:
NAICS Code:
Place of Performance: Fort Gregg Adams, VA USA
Documents
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