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Rfp Unified Communication System (Ucs) Support Services Tender, Canada - 97769519

ONTARIO PENSION BOARD has floated a tender for Rfp Unified Communication System (Ucs) Support Services. The project location is Canada and the tender is closing on 28 Mar 2024. The tender notice number is RFP 2024-005-ITS/am, while the TOT Ref Number is 97769519. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Canada

Summary : Rfp Unified Communication System (Ucs) Support Services

Deadline : 28 Mar 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 97769519

Document Ref. No. : RFP 2024-005-ITS/am

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

OPB seeks an experienced service provider who has demonstrated knowledge and expertise to carry out day to day operations and support services for a suite of Avaya Aura solutions meeting the service level requirements set out by OPB. As part of support services, the service provider is required to manage all maintenance and support services including hardware repairs and replacements.

During the term of the agreement, the service provider will migrate the current on premise Avaya data centre to a service provider hosted data centre and provide colocation services.

OPB-s Avaya solutions are hosted on premise at OPB-s downtown Toronto office. OPB currently has 555 station licences and 128 contact centre licences in use. During the term the number of licences will change based on actual usage.

Refer to following mandatory requirements:The proponent must be an Avaya Diamond Authorized Partner;The proponent must be an Avaya Authorized Reseller;The proponent must have experience in Avaya Aura Contact Centre, Workforce Optimization, and Avaya Aura Communication Manager Stack;The proponent confirms that OPB data will reside in Canada and only be accessed from within Canada; andThe proponent is from a jurisdiction that has trade obligations with Ontario and/or Canada.

Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

Summary information
Language(s) : English
Contract duration : 36 month(s)
Procurement method : Competitive – Open Bidding
Procurement Mode : 2024/02/27
Closing date and time : 2024/03/28 15:00 EDT