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SCOTRAIL TRAINS LIMITED has floated a tender for Scotrail Customer Contact Centre. The project location is United Kingdom and the tender is closing on 03 Apr 2024. The tender notice number is MAR499924, while the TOT Ref Number is 97990345. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Scotrail Customer Contact Centre
Deadline : 03 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 97990345
Document Ref. No. : MAR499924
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sourcing procurement portal https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspxSuppliers who are interested are required to submit a complete pre-qualification questionnaire by the stated deadline.
ScotRail Customer Contact Centre
Purchaser : ScotRail Trains Limited
Published : 01/03/2024
Deadline : 2024-04-03
Documents
Procurement Documents for United Kingdom
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