Selection of an Agency Offering Call Center Services Tender, Burundi - 58168891

Procurement Summary

Country : Burundi

Summary : Selection of an Agency Offering Call Center Services

Deadline : 15 Oct 2021

Other Information

Notice Type : Tender

TOT Ref.No.: 58168891

Document Ref. No. :

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Expression of Interest are invited for Selection of an Agency Offering Call Center Services

The scope of this offer covers the following:
Provision of a call center system equipped with a CRM (Customer Relationship Management Software) supporting the functionalities of Reports and analysis, complaint monitoring, multi-channel communication, sentiment analysis, trend analysis for a good management of the customer relationship
Provision of the call center workforce to manage incoming and outgoing calls (from and to Customers);
Record customer complaints calls and conversations (voice recording);
Lead and manage call or SMS campaigns on demand;
Provision of real-time reports with visualizations in the form of customizable dashboards according to information needs;
Implement the quality control of calls received and handled.

[Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]

Documents

 Tender Notice