Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
ROCHDALE METROPOLITAN BOROUGH COUNCIL has floated a tender for Services Agreement Related to the Provision of an out of Hours Contact Centre and Rpaas. The project location is United Kingdom and the tender is closing on 17 Mar 2023. The tender notice number is FEB427948, while the TOT Ref Number is 78882242. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Services Agreement Related to the Provision of an out of Hours Contact Centre and Rpaas
Deadline : 17 Mar 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 78882242
Document Ref. No. : FEB427948
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Name :Login to see tender_details
Address : Login to see tender_details
Email : Login to see tender_details
Login to see detailsTender Details
SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS
Title: Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
OCID: ocds-h6vhtk-03a5a4
Published by: Rochdale Metropolitan Borough Council
Authority ID: AA21382
Publication Date: 15/02/2023
Deadline Date: 17/03/2023
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: To provide Out of Hours (OOH) call handling service from our OOH hub in RochdaleProposal includes the following services;• Fully managed OOH service covering the existing opening hours of 4.30pm-• 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and• all Bank Holidays 24hr• All systems and licenses relevant to the delivery of the service• Automated Management information• Monthly service review meetings• KPIs as per the current contractResource and Planning• Forecasting and Planning• Long term capacity Planning• Short term Planning• Performance Analysis• Scheduling• Holiday Management• WFM Administration• Intraday Performance Management• Reporting
Documents
Procurement Documents for United Kingdom
Access a comprehensive library of standard procurement documents specific to United Kingdom. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in United Kingdom
Want To Bid in This Tender?
Get Local Agent Support in United Kingdom and 60 More Countries.
View Tenders By
Sign in with Google