Procurement Summary
Country : United Kingdom
Summary : South Norfolk Council: Customer Relation Management Software Package
Deadline : 02 Dec 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 109518359
Document Ref. No. : IT-501-902-2547-PPT-R
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 1250000
Purchaser's Detail
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Login to see detailsTender Details
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
Location Of Contract : NR7 0WF
Industry : Industry specific software package - 48100000 Transaction-processing software package - 48217000 Administration software package - 48219300 Contact management software package - 48333000 Customer Relation Management software package - 48445000 Industry specific software development services - 72212100 Platform interconnectivity software development services - 72212211 Customer Relation Management software development services - 72212445
Value Of Contract : £0 to £1, 250, 000
Published Date : 1 November 2024
Closing Date : 2 December 2024
Documents
Tender Notice