Procurement Summary
Country : Slovakia
Summary : Sprava Gis -Ptis
Deadline : 26 Dec 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 94771259
Document Ref. No. : 788289-2023
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 1856392.00
Purchaser's Detail
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Login to see detailsTender Details
The procuring entity publishes the said notice for the purpose of increasing transparency for the purpose of informing about the planned public procurement in 2024. The information provided in this notice is only informative, and the final decision on the method and form of the public procurement will depend on the assessment of the overalllegal and factual status.
The subject of the provided services will be the operation, support and service of existing modules and the addition of new IS GIS/PTIS modules and its user modules
1st level support (helpdesk and support) solves the elimination of reported problems through the Helpdesk, in elementsIn some cases by e-mail or by telephone, for which the method of solution is known, they can be solved operatively, or a temporary solution can be found until a complex solution of a higher level of support is found.odules, contacting the client with a proposed solution, cooperation in the procedures for using individual modules, monitoring the status of the module, solving questions when entering data in non-standard situations, solving user problems of the delivered and documented functionality in specific situations, results in solving problems at the level of administrative functions. Consultations regarding the transfer of the problem to a higher level of support.
2nd level support (Expert support) solves cases where the solution procedures are not yet known, after they are solved, the procedure is standardized. The goal is to ensure...
Document Type: Prior Information Notice
Reference Number: 4/NLZ
Contract Type: services
Estimated Value: 1856392.00 - EUR
Authority Type: spec-rights-entity
Doc Title: Sprava GIS -PTIS
Dispatch Date: 2023-12-21
Publish Date: 2023-12-26
Submission Date: 2024-12-26
Documents
Tender Notice