Stage 1 Prequalification Competition Procurement of an Ict System for a Contact Centre. Tender

Procurement Summary

Country : Norway

Summary : Stage 1 Prequalification Competition Procurement of an Ict System for a Contact Centre.

Deadline : 24 Feb 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 113647336

Document Ref. No. : 51979-2025

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Bergen municipality shall procure a new digital system for the contact centre for use in Bergen municipality. The procurement shall be signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. This part of the competition is for qualification of tenderers and tenderers must respond to the qualification requirements in this part of the competition. Tenderers who are qualified will be given the opportunity to submit a tender. The requirements and needs of the service are in the annexes.

Doc Title: Stage 1 Prequalification competition Procurement of an ICT system for a contact centre.

Contract Type: services
Document Type: Contract Notice
Reference Number: 2025/63707
Contract Type: services
Authority Type: body-pl-la
Doc Title: Stage 1 Prequalification competition Procurement of an ICT system for a contact centre.
Dispatch Date: 2025-01-23
Publish Date: 2025-01-24
Submission Date: 2025-02-24

Documents

 Tender Notice