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Subscription to it Helpdesk Ticketing System for One (1) Year Tender, Philippines - 105099394

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PHILIPPINE COMMISSION ON WOMEN has floated a tender for Subscription to it Helpdesk Ticketing System for One (1) Year. The project location is Philippines and the tender is closing on 07 Aug 2024. The tender notice number is PCW-2024-07-341, while the TOT Ref Number is 105099394. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Philippines

Summary : Subscription to it Helpdesk Ticketing System for One (1) Year

Deadline : 07 Aug 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 105099394

Document Ref. No. : PCW-2024-07-341

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : PHP 220500.00

Purchaser's Detail

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Tender Details

Tender are invited for Subscription to IT Helpdesk Ticketing System for One (1) Year

Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)

Classification : Goods

Category : Information Technology

Contract Duration : 30 Day/s

Budget for the Contract : PHP 220, 500.00

Area of Delivery : Metro Manila

Description : No. of agents: 6

TICKET MANAGEMENT

Email ticketing

Automatic email notifications

Merge tickets

Ticket export

Ticket activities

Set priority

Set status

Outbound email

Multiple shared inboxes

In-app smart notifications

Undo send

Split tickets

Sort ticket conversations

Watch tickets

Time tracking

Ticket templates

Assume identity

Annotated image attachments

Standard CSAT surveys

Customizable CSAT surveys

AGENT PRODUCTIVITY

Shared canned responses

Public and private notes in tickets

Dynamic placeholders

To-dos

Tags

Quick Actions

One-touch scenarios

Personal canned responses

Agent collision detection

Traffic cop

Filtered search

Integrated game mechanics

Occasional agents

Custom ticket views

Summary app

Add reminders on to-dos

Session replay

Canned forms

WORKFLOW AUTOMATION

Automations that run on ticket creation

Time-triggered automations

Event-triggered workflow automations

Time triggers on custom status

Round robin ticket ass...