Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
PHILIPPINE COMMISSION ON WOMEN has floated a tender for Supply and Delivery of it Helpdesk Ticketing System Subscription for One (1) Year. The project location is Philippines and the tender is closing on 01 Aug 2022. The tender notice number is 2022-07-095, while the TOT Ref Number is 69542887. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Philippines
Summary : Supply and Delivery of it Helpdesk Ticketing System Subscription for One (1) Year
Deadline : 01 Aug 2022
Other Information
Notice Type : Tender
TOT Ref.No.: 69542887
Document Ref. No. : 2022-07-095
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : PHP 180000.00
Purchaser's Detail
Name :Login to see tender_details
Address : Login to see tender_details
Email : Login to see tender_details
Login to see detailsTender Details
Tender are invited for Supply and Delivery of IT Helpdesk Ticketing System Subscription for One (1) Year
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 180, 000.00
Area of Delivery : Metro Manila
Description : Resource to be Procured: Subscription to IT Helpdesk Ticketing System for One (1) Year
Estimated total cost: PhP 180, 000.00
Technical Specifications:
TICKET MANAGEMENT
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set Priority
Set Status
Outbound email
Multiple shared inboxes
In-app smart notifications
Undo send
Split tickets
Sort ticket conversations
Watch tickets
Time tracking
Ticket templates
Assume identity
Annotated image attachments
Standard CSAT Surveys
Customizable CSAT Surveys
AGENT PRODUCTIVITY
Shared canned responses
Public and private notes in tickets
Dynamic placeholders
To-dos
Tags
Quick Actions
One-touch scenarios
Personal canned responses
Agent collision detection
Traffic cop
Filtered search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms
WORKFLOW AUTOMATION
Au...
Documents
Procurement Documents for Philippines
Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines
Want To Bid in This Tender?
Get Local Agent Support in Philippines and 60 More Countries.
View Tenders By
Sign in with Google