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PHILIPPINE COMMISSION ON WOMEN has floated a tender for Supply and Delivery of Subscription to it Helpdesk Ticketing System for One (1) Year. The project location is Philippines and the tender is closing on 18 Jul 2022. The tender notice number is 2022-07-089, while the TOT Ref Number is 68999819. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Philippines
Summary : Supply and Delivery of Subscription to it Helpdesk Ticketing System for One (1) Year
Deadline : 18 Jul 2022
Other Information
Notice Type : Tender
TOT Ref.No.: 68999819
Document Ref. No. : 2022-07-089
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : PHP 180000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Supply and Delivery of Subscription to IT Helpdesk Ticketing System for One (1) Year
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 180, 000.00
Area of Delivery : Metro Manila
Description : Resource to be Procured: Subscription to IT Helpdesk Ticketing System for One (1) Year
Estimated total cost: PhP 180, 000.00
Technical Specifications:
TICKET MANAGEMENT
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set Priority
Set Status
Outbound email
Multiple shared inboxes
In-app smart notifications
Undo send
Split tickets
Sort ticket conversations
Watch tickets
Time tracking
Ticket templates
Assume identity
Annotated image attachments
Standard CSAT Surveys
Customizable CSAT Surveys
AGENT PRODUCTIVITY
Shared canned responses
Public and private notes in tickets
Dynamic placeholders
To-dos
Tags
Quick Actions
One-touch scenarios
Personal canned responses
Agent collision detection
Traffic cop
Filtered search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms
WORKFLOW AUTOMATION
...
Documents
Procurement Documents for Philippines
Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines
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