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CITY OF ADELAIDE has floated a tender for T2024 0037 Call Centre Software Replacement. The project location is Australia and the tender is closing on 01 Aug 2024. The tender notice number is COA055333, while the TOT Ref Number is 104172741. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : T2024 0037 Call Centre Software Replacement
Deadline : 01 Aug 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 104172741
Document Ref. No. : COA055333
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
T2024 0037 Call Centre Software Replacement
Description :
The City of Adelaide’s (CoA) Customer Call Centre requires a replacement for its current call centre software system. CoA’s telephone system is a critical component of all business processes that serve our customers and is used by areas such as the Customer Service Centre, and the London Road Depot. The replacement system must be a SaaS solution that fully complies with the established CoA ICT Technical Standards, and provides automated distribution of communication channels, secure card payment meeting PCI-DSS standards and integration with MS Teams, AD and CRM.
Contract Number :COA T2024 0037
Category :Information Technology Broadcasting and Telecommunications
Tender State :Open
Last Date of Submission : 1 Aug, 2024
Documents
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