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TREASURY, DEPARTMENT OF THE | INTERNAL REVENUE SERVICE has floated a tender for Taxpayer Digital Communications Support Services. The project location is USA and the tender is closing on 15 Apr 2025. The tender notice number is 5000205121, while the TOT Ref Number is 117106969. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Taxpayer Digital Communications Support Services
Deadline : 15 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 117106969
Document Ref. No. : 5000205121
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
The Offeror shall provide professional technical services to advise and assist the Taxpayer Digital Communications (TDC) Program Office in the management and execution of the digital communications product development lifecycle. TDC seeks technical expertise to assist with operation and delivery of digital communication products to include secure messaging and chat technologies. The offeror shall possess the technical knowledge and expertise to solution, design, configure, test, install, deploy, administer, troubleshoot and maintain digital communication technologies.
The Offeror shall assist the TDC Program Office in the transition of current secure messaging managed service, e.g., eGain Solve, to a successor secure messaging and chat service.
The Offeror shall coordinate, collaborate and serve as a trusted partner with TDC stakeholders which includes tax services business units, Information Technology, policy and security entities.
The Offeror shall assist with subject matter expertise knowledge transfer for new federal TDC staff to expand the breadth and depth of OLS skilled workforce with respect to the eGain Secure Messaging product or successor product.
The work shall be performed virtually with occasional travel to IRS locations for onsite consultation and agency meetings.
Active Contract Opportunity
Notice ID : 5000205121
Related Notice
Department/Ind. Agency : TREASURY, DEPARTMENT OF THE
Sub-tier : INTERNAL REVENUE SERVICE
Office: IT STRATEGY AND MODERNIZATION
General Information
Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Apr 01, 2025 11:22 am MDT
Original Response Date: Apr 15, 2025 12:00 pm MDT
Inactive Policy: 15 days after response date
Original Inactive Date: Apr 30, 2025
Initiative: None
Classification
Original Set Aside:
Product Service Code:
NAICS Code: 541512 - Computer Systems Design Services
Place of Performance: MD 20706 USA
Documents
Procurement Documents for USA
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