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TRANSPORT FOR LONDON has floated a tender for Tfl 95743 Contact Centre Outsourced Services Fwc. The project location is United Kingdom and the tender is closing on 15 Jul 2021. The tender notice number is TFL001-DN549230-21280716, while the TOT Ref Number is 54611290. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Tfl 95743 Contact Centre Outsourced Services Fwc
Deadline : 15 Jul 2021
Other Information
Notice Type : Tender
TOT Ref.No.: 54611290
Document Ref. No. : TFL001-DN549230-21280716
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Title : TfL 95743 Contact Centre Outsourced Services FWC
Location Of Contract : England
Industry : Business services: law, marketing, consulting, recruitment, printing and security - 79000000
Description : This Prior Information Notice is not a call for competition nor a part of a formal procurement process. The main aim of this Prior Information Notice is to raise market awareness of a future requirement and to invite interested suppliers to register their interest in participating in the Market Sounding Questionnaire (MSQ) as well as attending a potential Bidder Event which will take place in September.The new Transport for London (TfL) Contact Centre Outsourcing Framework will provide route to market to re-tender outsourced contracts in a timely manner to suppliers who can provide the service at the required quality and competitive cost.Note there will be no minimum volumes guarantees in the call off contracts.The intention is for work to be allocated into separate batches (lots ) and shared across a number of third party suppliers. Information about the lots will be given at a later stage of the procurement process.These outsourced contracts will successfully provide customer service to circa 3 million customers per year over three main channels which are: contact handling (defined as an interaction between a customer and a contact centre) by answering phone enquiries, written customer correspondence and the fulfilment requests suc...
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