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DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS has floated a tender for The Department Requires A Consolidated Dhb Call Center Solution That Utilizes An Ai Enabled Automated Voice Response Systems (Avrs) To Increase Efficiency In Call Center Communications And Decrease Co.... The project location is USA and the tender is closing on 24 Jan 2025. The tender notice number is Doc1386041218, while the TOT Ref Number is 111484141. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : The Department Requires A Consolidated Dhb Call Center Solution That Utilizes An Ai Enabled Automated Voice Response Systems (Avrs) To Increase Efficiency In Call Center Communications And Decrease Co...
Deadline : 24 Jan 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 111484141
Document Ref. No. : Doc1386041218
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Department Requires A Consolidated Dhb Call Center Solution That Utilizes An Ai Enabled Automated Voice Response Systems (Avrs) To Increase Efficiency In Call Center Communications And Decrease Confusion, Errors And The Number Of Agents Required To Handle Calls. A Single Phone Number Would Lead To The Avrs To Gather Caller Information And Their Call Reason, And Then Reference Its Databases To Either Answer The Question Or To Transfer The Caller To The Appropriate Call Center.
RFI Event - Consolidated Call Center
Cloud-based software as a service
Posted Date : 12/10/2024
Documents
Procurement Documents for USA
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