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ELECTRICITY SUPPLY BOARD ( ESB ) has floated a tender for Tr1678 - Business Transformation Operating Model and Customer Platform (Crm and Billing). The project location is Ireland and the tender is closing on 12 Dec 2024. The tender notice number is 676687-2024, while the TOT Ref Number is 109689831. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ireland
Summary : Tr1678 - Business Transformation Operating Model and Customer Platform (Crm and Billing)
Deadline : 12 Dec 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 109689831
Document Ref. No. : 676687-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 100000000
Purchaser's Detail
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Login to see detailsTender Details
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Doc Title: TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Contract Type: services
Document Type: Contract Notice
Reference Number: TR1678
Contract Type: services
Estimated Value: 100000000 - EUR
Authority Type: body-pl
Doc Title: TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Dispatch Date: 2024-11-05
Publish Date: 2024-11-06
Submission Date: 2024-12-12
Documents
Procurement Documents for Ireland
Access a comprehensive library of standard procurement documents specific to Ireland. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Ireland
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