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H M REVENUE & CUSTOMS has floated a tender for Trader Support Service. The project location is United Kingdom and the tender is closing on 20 Mar 2025. The tender notice number is SR2256931926, while the TOT Ref Number is 114915763. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Trader Support Service
Deadline : 20 Mar 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 114915763
Document Ref. No. : SR2256931926
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 370000000
Purchaser's Detail
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Login to see detailsTender Details
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.
The Trader Support Service is made up of two key elements:
- System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
- Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. This includes self-serve guidance such as written guides, webinars, videos, and process maps, as well as a responsive Contact Centre where traders can raise a range of enquiries.
The future contract is expected to be awarded in November 2025, for commencement of a rigorous mobilisation plan from December 2025. Following mobilisation, the future contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.
The procurement is being undertaken using a "Competitive Dialogue" procedure (in accordance with Regulation 30 of the Public Contracts Regulations 2015). Under the first stage of the process, bidders are required to complete a Selection Questionnaire ("SQ Stage"), which consists of mandatory requirements assessed o...
Location Of Contract : United Kingdom
Industry : System and support services - 72250000 Specialist training services - 80510000 Services furnished by business, professional and specialist organisations - 98110000
Value Of Contract : £370, 000, 000
Published Date : 17 February 2025
Closing Date : 20 March 2025
Documents
Procurement Documents for United Kingdom
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