University Campus Store Erp Software Tender, Canada - 94048437

Procurement Summary

Country : Canada

Summary : University Campus Store Erp Software

Deadline : 23 Jan 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 94048437

Document Ref. No. : CR 08-23-945

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Background and Purpose McMaster University invites qualified bidders to submit responses for the supply of a comprehensive solution to support retail operations at the McMaster University Campus Store. The solution must support omni-channel sales and order fulfillment, inventory and merchandise management, course materials management, marketing and promotions including customer relationship management and accounting and finance functions in accordance with the terms of this Request for Proposals. Scope/ObjectiveThe Campus Store primarily sells course materials (textbooks) and general merchandise. Course materials are made available in multiple formats including print (new and used, bound and loose leaf), codes for online course materials, and first day access course materials (digital access). General merchandise includes crested and uncrested apparel and giftware, course and office supplies, technology, books (non-course materials) and crested promotional products. Customers include students and their family members, staff/faculty, alumni and community members. Currently sales occur in one permanent physical location, pop up physical locations (ie football games, special events) and on line at campusstore.mcmaster.ca. During non-peak periods 8-10 POS registers are in use, this increases to upwards of 20 during peak periods. Inventory is stored both on the sales floor and at storage locations around campus. Customer service is provided in person and remotely via chat (Comm100...
Solicitation Type : RFP - Request for Proposal (Formal)
Reference Number : 0000261643
Location : Canada, Ontario, Hamilton-Niagara Peninsula
Purchase Type : Duration: 5 years Option: to extend for up to additional five (5) years to be renewed on a yearly basis as required
Description : Background and Purpose McMaster University invites qualified bidders to submit responses for the supply of a comprehensive solution to support retail operations at the McMaster University Campus Store. The solution must support omni-channel sales and order fulfillment, inventory and merchandise management, course materials management, marketing and promotions including customer relationship management and accounting and finance functions in accordance with the terms of this Request for Proposals. Scope/ObjectiveThe Campus Store primarily sells course materials (textbooks) and general merchandise. Course materials are made available in multiple formats including print (new and used, bound and loose leaf), codes for online course materials, and first day access course materials (digital access). General merchandise includes crested and uncrested apparel and giftware, course and office supplies, technology, books (non-course materials) and crested promotional products. Customers include students and their family members, staff/faculty, alumni and community members. Currently sales occur in one permanent physical location, pop up physical locations (ie football games, special even...

Documents

 Tender Notice