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HOUSE OF REPRESENTATIVES, THE has floated a tender for USHR - Technology Alliance Program - H-TAP. The project location is USA and the tender is closing on 16 Mar 2025. The tender notice number is OAM25035I, while the TOT Ref Number is 115775235. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : USHR - Technology Alliance Program - H-TAP
Deadline : 16 Mar 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 115775235
Document Ref. No. : OAM25035I
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
This is NOT a solicitation for a proposal, proposal abstract, or quote. The purpose of this notice is to obtain information regarding qualified business sources. The responses to the information requested will assist the Government in determining the appropriate acquisition method and may be utilized to improve any future solicitation.
This sources sought is not intended to be overly restrictive, any input to the below requirements are welcome. The requirements listed below are subject to change and are only included as a point of reference.
The Office of IT Customer Solutions Directorate (ITCS) is seeking 24x7 Technical Support Operations contractor support for Technical Support Operation that meets functional and technical requirements as described herein.
ITCS provides a comprehensive range of Tier 1, 2, and 3 end-user technology support services to House Members, Committees, Leadership Offices, CAO Business Units, and staff. Chief among them is ensuring the capability to ensure the availability and accessibility of staff to support users of technology products and services. This capability requires ITCS to have adequate staffing to ensure requests from House staff needing technical assistance are responded to and addressed within established service level agreements (SLAs). Our goal is to guarantee the continued operations of the computers, mobile phones, and systems used to conduct House business.
The tiered support structure aligns with ITIL (Information Technology Infrastructure Library) best practices as follows: Tier 1 (Service Desk) - ITIL: First-Line Support, Tier 2 (Technical Support) - ITIL: Second-Line Support, and Tier 3 (Expert Support) - ITIL: Third-Line Support.
The Sources Sought request will assess the vendors- ability to provide the following services:
Tier 1, 2, and 3 contractors to augment House staff. Contractors will be an extension of and will work closely with an existing ITCS team.Tier 1 Technolog...
Active Contract Opportunity
Notice ID : OAM25035I
Related Notice
Department/Ind. Agency : HOUSE OF REPRESENTATIVES, THE
Sub-tier : HOUSE OF REPRESENTATIVES, THE
Office: OFFICE OF ACQUISITIONS MANAGEMENT
General Information
Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Mar 04, 2025 10:42 am EST
Original Response Date: Mar 16, 2025 02:00 pm EDT
Inactive Policy: 15 days after response date
Original Inactive Date: Mar 31, 2025
Initiative: None
Classification
Original Set Aside:
Product Service Code: DD01 - IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR)
NAICS Code: 541519 - Other Computer Related Services
Place of Performance: Washington, DC 20515 USA
Documents
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