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WAKEFIELD COUNCIL has floated a tender for Wakefield Council it Service Management Solution. The project location is United Kingdom and the tender is closing on 11 Mar 2024. The tender notice number is 20240209180956-104123, while the TOT Ref Number is 96693108. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Wakefield Council it Service Management Solution
Deadline : 11 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 96693108
Document Ref. No. : 20240209180956-104123
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Title : Wakefield Council IT Service Management Solution
Location Of Contract : Yorkshire and the Humber
Industry : Software package and information systems - 48000000
Value Of Contract : £0
Description : The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive service to all users. A phased approach to implementation will firstly enable the Council to continue to use the new system for incident, request, and problem management. This will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The core solution must: 1. Be Cloud hosted by the Supplier; 2. Be hosted within the UK (United Kingdom) and compliant with relevant UK law; 3. Use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directoryThe contract period is expected to be from 1st June 2024 for an ini...
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