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OVERSEAS FILIPINO BANK, INC. has floated a tender for Yani Chatbot. The project location is Philippines and the tender is closing on 31 Oct 2023. The tender notice number is 2023-10-0211, while the TOT Ref Number is 91031932. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Philippines
Summary : Yani Chatbot
Deadline : 31 Oct 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 91031932
Document Ref. No. : 2023-10-0211
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : PHP 500000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Yani Chatbot
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods - General Support Services
Category : Information Technology
Contract Duration : 3 Year/s
Budget for the Contract : PHP 500, 000.00
Area of Delivery : Metro Manila
Description : Project Scope
a. Software licenses for one (1) year for two (2) OFB Customer Support Agents for a cloud-based Software-as-a-Service (SaaS) Customer Service solution with chatbot capability.
b. One (1) year software platform support:
• Email technical support
• 24/7 Live Chat support
• Online training portal
• FAQs portal
c. Training for Support Agents and Administrators, including training materials.
d. Implementation package with chatbot customization:
• Activate the license and create the OFBank instance
• Configure the flow of conversations with customers
• Set up integration with Facebook, Messenger, WhatsApp, Viber, x (formerly Twitter Direct), WeChat, Instagram Direct, Email, iOS, and Android SDK
• Post-implementation support.
Systems Requirements
Cloud-based, Software-as-a-Service (SaaS) Customer Support Solution capable of:
1. Ticketing System. System that simplifies the tracking, prioritization, and resolution of customer support tickets. It connects the Support Team with the customers across multiple communication channels. It enables customer support managers to v...
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